Let's make it right.

At Williams Lettings, we strive to deliver the highest standard of service to every client, every time. However, we understand that sometimes things don't go exactly to plan. When that happens, we want to know so we can fix it and improve our business.

If your issue cannot be resolved informally over the phone, you can escalate it through our formal, in-house complaints procedure outlined below. To ensure your concerns are thoroughly investigated in accordance with The Property Ombudsman (TPO) guidelines, all formal complaints must be made in writing.